I had the pleasure of being invited to the annual DIPS Forum Tromsø, Norway 2-5 June 2013, to present on openEHR. DIPS is the main Norwegian hospital information system supplier, and the DIPS forum is its annual user/vendor meet-up. (Presentation – YouTube; 32 mins).
Something possibly unique is going on in Norway. DIPS is a vendor that originated in hospital IT, and morphed into something like a normal company. Abnormally, it remains very close to its users in the clinical community, under a visionary clinical and engineering leadership that has its eyes firmly on the long term, while never forgetting its audience.
The DIPS Forum is evidence of this relationship: 24 years long, with 650 or so attendees in 2013, it’s larger than an HL7 meeting, and yet consists almost 100% of users from only one country, and only one vendor (plus the odd foreigner;-). My impression is that what the user community really appreciates is the relationship and engagement. It’s the kind of thing bureaucrats dream of creating by ‘programmes’ or ‘reorganisation’ but in fact it can only ever really be ‘grown’ into place. It’s what ensures the product, while probably not perfect on any given day, keeps up with (and sometimes probably overtakes) user needs and aspirations. Continue reading






